info@yorkshire-spa-retreat.co.uk

01439 413102

Yorkshire Spa Retreat  |   Terms & Conditions

 

LATEST OFFERS & PROMOTIONS: 

 

 

 

 'Thursday Burger Night free drink offer*' Terms and Conditions.

Enjoy one free drink, from the selected options below, with each burger meal on a Thursday evening.  Offer available every Thursday night, 5pm- 9pm.  The free drink is available from a selected range as follows:

  • Any draught or bottled beer – can we add cider as well – a pint or bottle of any draught beer or cider
  • A 125ml glass of house red/white/rose
  • Any soft drink (excluding mocktails)

This Thursday burger night free drink offer cannot be used in conjunction with any other offer, discount or promotion.  The Dome reserves the right to alter or withdraw this offer at any time. 

 

 '2 for 1 cocktail offer*' Terms and Conditions.

Enjoytwo for one cocktails, from the selected menu as displayed on our website.  Offer available every Tuesday and Friday, 5pm- 7pm.  When you purchase two cocktails, the cheapest will be free.

This 2 for 1 cocktail offer cannot be used in conjunction with any other offer, discount or promotion.  The Dome reserves the right to alter or withdraw this offer at any time. 

 

 'Win a Luxury Lodge Holiday Home Experience' Terms and Conditions.


1. The Yorkshire Spa Retreat ‘Win a Luxury Lodge Holiday Home Experience’ (the Promotion) is open to UK residents only, aged 18 and over, except employees of Yorkshire Spa Retreat (the Promoter), agents or anyone professionally connected with the Promotion.

2. This is a Facebook, Instagram and Events Competition/Promotion, and to take part in the Competition you must complete one of the following tasks;

1. You must sign up to our newsletter by entering, and submitting, your email address here Newsletter Sign-up Competition | Yorkshire Spa Retreat (yorkshire-spa-retreat.co.uk)

2. Alternatively, if you have already signed up to our newsletter via our webiste sign-up page, we will automatically enter you into our compeition.  If you are unsure if you have already signed up to our newsletter, you can sign up again and our system will only keep one record of your email address.

3. You can also sign up at 'The Great Holiday Home Show' in Harrogate, by completing a paper entry form on our exhibiton stand.  All entries will be collected and entered onto our email newsletter sign-up system. 

If you'd like to give a friend the chance to also enter our competition, feel free to also share our post with a friend.

4. There is no entry fee, and no purchase is necessary to enter the competition/Promotion. 

4. The Promotion/Competition opens on 4th July at 6pm (GMT/BST). The promotion will close at 5pm (GMT/BST) on 30th September 2023. In this instance, the period from 4th July - 30th September inclusive, will be known as the “Promotion Period”. Any entries outside the Promotion Period will not be included or counted.

5. The prize winner will be selected randomly from all participants by our Owner Sales Manager.

6. The prize is for a two-night. mid week stay in the two bedroom, sleeps 4 Fairfax Spa luxury lodge, self-catering during off peak only (off peak breiaks exclude school holidays and bank holidays).  The holiday stay aill include: 3-hours use of our luxury Spa per lodge guest, and a complementary glass of prosecco – all to be redeemed at Yorkshire Spa Retreat, Gale Lane, Nawton, York, YO62 7SD.

If the winners are under the age of 21 they will require the lead booker of any Spa Day won, to be 21 or over.  All Spa guests must be over 18.

The winner will be able to choose a date to redeem their prize, off-peak, and subject to availability.  The prize accomodation does not include a hot-tub, and is not pet friendly.  Hot tubs, and pet-friendly accomodation upgrades may be available at an additional charge.

The Luxury Lodge Holiday Home Experience must be booked before 1st December 2023 and taken before 31st March 2023.
The prize is self-catering and does not include travel expenses.


7.  The winner will be contacted by email by 14th October 2023.  The winner must respond to notification of their prize by 11:59pm on [GMT/BST] 30th November 2023.  Failure to respond in that time will result in the prize being forfeited and the Promoters reserves the right to select a new winner, in these circumstances.

8. The winner agrees to the use of his/her name and image in any publicity material free of charge.

9. The decision of the Promoter in relation to the Promotion/Competition is final. No correspondence will be entered into. No information regarding entries or judging will be disclosed to any third party.

10. The name of the winner is available on request.

11. Automated, bulk or third party entries will be disqualified. Any incomplete, corrupted or entries not in accordance with the entry instructions, will be rejected. Any entries from participants, who we reasonably believe have acted unfairly, will be disqualified.  

12. The Promoter reserves the right to disqualify any entries that it deems to be suspicious or achieved through manipulation of the promotion or any of the platforms that it is made available through.

13. The prize is not transferable, re-saleable or exchangeable. There is no cash alternative. 

14. In the event of unforeseen circumstances the Promoter reserves the right to offer alternative prizes of equal or greater value.

15. By entering, participants will be deemed to have accepted and be bound by the Terms and Conditions. All entry instructions form part of these Terms and Conditions. 

16. The Promoter reserves the right to amend, alter or terminate this Promotion at any time due to circumstances beyond its control.

17. Any personal information provided will be used in conjunction with the Yorkshire Spa Retreat Privacy Policy which you can see at www.yorkshire-spa-retreat.co.uk/terms-and-conditions

18. No social media website (such as Facebook, twitter or any other such website) are sponsors of the Promotion and have no responsibility or liability regarding the conduct or administration of the Promotion.

19. These rules are governed by English law and subject to the exclusive jurisdiction of the English Courts.

20. The Promoter is Yorkshire Spa Retreat (Helmsley) Limited. The company is registered in England. No. 10696077. The registered office is at Medina House, 2 Station Avenue, Bridlington, East Riding of Yorkshire, YO16 4LZ.

 

LUXURY LODGE HOLIDAY BOOKING CONDITIONS:

All luxury lodge holidays are booked via our partner Hoseasons under the terms and conditions as stated on their website. 

Please see: Hoseasons booking Terms and Conditions

 

OUR PARK RULES

We’re delighted to welcome you to Yorkshire Spa Retreat and want to ensure your stay is as enjoyable and relaxing as possible. To help maintain the serene atmosphere and ensure the safety of all our guests, we kindly request your cooperation in adhering to our park rules. These guidelines are designed to create a harmonious environment for everyone to unwind and make the most of their time here. If you have any questions or need assistance, our friendly staff will be more than happy to help.

Please see: Our Park Rules

 

WE PRIDE OURSELVES ON OUR GUEST EXPERIENCE…
Our team at the Yorkshire Spa Retreat strive to ensure that our guest receive excellent customer service every step of the way...

However, we understand we may not always get it right.  In the unlikely event that our guests may feel it appropriate to make a complaint, the following outlines the Yorkshire Spa Retreat procedure and policy.

COMPLAINT PROCEDURE:  LUXURY LODGE HOLIDAY GUESTS

All luxury lodge holidays are booked via our partner Hoseasons under the terms and conditions as stated on their website.   Any queries should be raised initially with the Hoseasons team.   Please see: Contacting Hoseasons 

COMPLAINT PROCEDURE: SPA & RESTAURANT GUESTS

Our Yorkshire Spa Retreat team will ensure that your visit with us is as relaxing as possible, and will look after your needs throughout your visit, so if you do have any queries with regards to you experience with, we would kindly recommend that you have a chat with our Guest Experience Team, who will always be happy to help.  Our friendly team will seek to rectify your query immediately and ensure we get your experience right back on track. However, if for any reason this is not possible, they will escalate any issues raised to the park Owners who will review your query.

Guests wishing to escalate matters in writing should do so by contacting the park Owners (marked FAO Yorkshire Spa Retreat Owners) via post or email, directing to the address below:

In writing to:
FAO Yorkshire Spa Retreat Owners
Yorkshire Spa Retreat, Gale Lane, Nawton, York, YO62 7SD

By phone:
Call 01439 413102, Monday to Friday, between 9am – 5pm.                                                                                                    Email: info@yorkshire-spa-retreat.co.uk

Please provide us as much information about the matter as possible:

  • Your full name, address, email address and telephone number
  • Confirmation of preferred means of communication
  • Details of any previous correspondence you’ve had with us
  • Details of your query or complaint 

If we are unable to resolve the matter immediately, we’ll send an acknowledgement of receipt of the query/complaint (via post or email) within 5 business days.

If we require more information, we will get in touch with you via your preferred means of communication. Our guest resolution target is within 28 working days of us receiving your query/complaint and we will certainly provide you as a minimum a progress update within this timeframe.

If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.

 

OUR COMMITMENT TO OUR GUESTS...

Yorkshire Spa Retreat is fully committed to providing our guests with excellent service; including when our guests make a complaint.

We are committed to treating you fairly and transparently, and to dealing with your concerns as quickly as we can. If you would like to speak to someone about our complaints procedures, or the way we have handled a complaint, please give us a call 9am to 5pm, Monday to Friday, on 01439 413102 and we will do our utmost to resolve your complaint.



HOLIDAY OFFERS & PROMOTIONS

Discounts and special offers may be made in conjunction with our published prices. The cost per holiday, after any discounts, may vary by arrival date and accommodation type.  All discounts and special offers are subject to availability and may be withdrawn without prior notice.  Special offers cannot be combined with any other discount or promotion and will only be honoured if mentioned at the time of booking. The price confirmed at the time of booking is the price you will pay, discounts cannot be applied retrospectively. Only one offer per booking.

 


RETREAT MEMBERSHIP - HOLIDAY HOME OWNERSHIP from £34,380*

*Terms and Conditions apply.  Lodge ownership from £34,380 is a Retreat Membership ownership package, owning 70 nights a year in a 2023 Lakewood lodge, 40x14ft, 2 bedrooms, with external garden, kitchen, pergola and decking system.  All prices are correct at the time of publishing (15th March 2023) and are subject to change.  Prices exclude the annual Retreat Membership Site Fee.  Full details are available upon request.

 

 


RETREAT MEMBERSHIP - OWNER EXCLUSIVE REFERRAL OFFER

*Terms and Conditions apply. Minimum purchase price threshold of £34,380 applies. For each successful owner referral leading to the purchase of a holiday home ownership - Retreat membership package, you will be rewarded with £500 in cash. To qualify for this promotion, please ensure that you complete the referral form and submit it to our reception or sales team. In the case of direct enquiries initiated by your friends or family, kindly ask them to inform our Reception/Sales team about the referral before attending their site visit with us. The owner Must refer the potential buyer prior to the initial site visit, referral claims after a site visit will not be valid.  A site visit refers to the initial sales appointment with our team on park.  After the sale is completed and your referral receives approval from the Yorkshire Spa Retreat Sale Team, the £500 reward will be deposited into your bank account within 30 days.

Please note that the £500 cash referral reward will not be issued if the purchaser is already known to Yorkshire Spa Retreat through other sources. The referral payment will be disbursed only upon the full completion of the holiday home sale. This offer is valid from September 15, 2023, to September 14, 2024, only. Should you require additional information, please feel free to reach out to any member of our team or visit our reception to collect your referral form. Yorkshire Spa Retreat reserves the right to modify, adjust, or terminate this promotional offer at its discretion, at any time. 

 


Yorkshire Spa Retreat Holiday Guests - Take a tour of our luxury lodges and if you decide to become an owner on park, we’ll refund the cost of your holiday

*Terms and Conditions apply.  We’re offering our holiday guests a full refund on your existing holiday booking (to the maximum value of £1,000) when you buy a new holiday home via our Retreat Membership plan at Yorkshire Spa Retreat, Nawton, YO62 7SD.  Offer is available to new customers only and may be subject to change or be withdrawn at any time without notice. To qualify for this offer, the holiday home purchase must be completed within 90 days of your holiday departure date. Offer is not valid in conjunction with any other offer.

 


Owner Exclusive 10% Off* Terms and Conditions.

*Terms and Conditions apply.  The 10% off offer is exclusively available to Yorkshire Spa Retreat holiday home owners who are current Retreat Membership holders.  Owners can benefit from 10%off the following products and services at Yorkshire Spa Retreat:

10% off Spa Treatments.
10% off food at The Dome Restaurant & Bar (offer excludes drinks).
10% off Yorkshire Spa Retreat experiences, including Land Rover Experiences & E-bike Hire.

This offer is subject to availability and may be limited during peak periods or special events.  Owners must book in advance and purchase the eligible products or services directly from Yorkshire Spa Retreat to receive the discount.  The offer is not transferable to non-owners or other individuals.

Yorkshire Spa Retreat reserves the right to retract this offer at any time without prior notice.  This offer does not apply to alcoholic or non-alcoholic beverages at The Dome Restaurant & Bar.  The discount cannot be combined with any other ongoing promotions or discounts.

Yorkshire Spa reserves the right to modify or amend these Terms at its discretion. Any changes will be communicated to Owners as soon as possible.  The offer is non-transferable and has no cash value.

 


Local Businesses Partnership Offer.

*Terms and Conditions apply.  We’re offering our local businesses the chance to offer your customers a 10% discount at Yorkshire Spa Retreat, and in return for promoting us we'll enter you into our quarterly prize draw to WIN a meal for two at The Dome Restaurant & Bar!

By simply writing your business name on the back of the leaflets, you can help your customers receive a fantastic 10% discount on spa treatments at our luxury spa, and food at The Dome Restaurant & Bar, located within Yorkshire Spa Retreat. Moreover, to express our gratitude for your support, we will enter all received leaflets into our quarterly draw to give you the chance to win a delightful meal for two at The Dome Restaurant.

By participating in this partnership, you not only provide your customers with exclusive benefits but also demonstrate your commitment to enhancing their experiences in the local community. It's a win-win situation for all involved, as our collective efforts can drive footfall and foster a sense of community spirit.

The prize is a two-course meal for 2, and a bottle of house wine, at The Dome Restaurant & Bar.  Meals can be chosen from our A La Carte Evening menu.  The bottle of house wine can be exchanged for 4 house drinks (wine, beer, lager, soft drinks, or hot drinks).

To enter, your customers need to hand in the leaflets to Yorkshire Spa Retreat, to receive their 10% off, we will then store all leaflets and draw a winner at random once a quarter.  Our next Draw will take place on 31st October 2023 & 9th January 2024.  Winners will be notified within 7 days of the draw and have 3 months to redeem their prize.  The prize is not transferable, re-saleable or exchangeable. There is no cash alternative.  In the event of unforeseen circumstances, the Promoter reserves the right to offer alternative prizes of equal or greater value.



Summer Spa Membership - 3-Month Membership Offer.

 *Terms and Conditions apply. Summer Membership Offer is a 3-month Spa access membership with use of the outdoor wild natural swim pond & outdoor hydrotherapy pool, Thermal Cabins including the Himalayan Salt Sauna, Herbal Lounge, Steam Room and Spa Dome Lounge & Bar.  Members must pre-book spa visits in advance.  Unlimited use means that members can use the Spa any day of the week throughout the 3-month membership period, and due to our maximum occupancy rules - this is subject to availability.  

Visits include access to the facilities only. Food, beverages, treatments, and products are available at an additional cost. 

Members will also qualify for 20% off any retail products & 20% off treatments, during their membership period.  A one-off gifted Tote Bag with branded Flip-Flops and water bottle are included and will be presented to the member upon their first visit, subject to availability.

The Total Price for the 3-month membership is £400 per person.  This £400 fee is payable, in full, at the start of the membership and valid for 3 months (90 days) from the membership start date.  This membership can be booked in July or August 2023 only.  Memberships are for a single person, as named on the membership booking.  Additional, or accompanying guests, may also visit or spa but must also sign-up for our membership offer or pay the standard rates (our Spa packages and day rates can be found on our website, or by contacting the Spa Team)

Your membership will be valid for the 3-month (90-day period) from your membership sign-up date, after which time your membership will end and you will have the opportunity to sign-up for our full spa membership package.  Due to the promotional offer price, cancellations of a Summer Spa Membership will not qualify for any refund, full or in part.

To find out more, or book your Summer Membership Offer, please contact our Spa Team Call: 01439 413102   Email: Spa@Yorkshire-Spa-Retreat.co.uk (Bookable in July and August) 

 

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Find us at Yorkshire Spa Retreat, Gale Lane, Nawton, York, YO62 7SD

Call us on 01439 413102.

Luxury in York Limited. We are registered in England and Wales.
Company Number: 10696077. VAT Number: 334607411.

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