info@yorkshire-spa-retreat.co.uk

01439 413102

Yorkshire Spa Retreat  |   Terms & Conditions

 

LATEST OFFERS & PROMOTIONS: 

 

Terms and Conditions - Your Harrogate Radio’ Competition

WIN a 2-night stay for two people in The Hideaway Lodge at Yorkshire Spa Retreat!

The prize includes a 2-night stay for two people in The Hideaway Lodge at Yorkshire Spa Retreat.

The prize includes x1 60-minute treatment per person during their stay.  The Hideaway Lodge is a self-catering accommodation - food, drink, and additional expenses are not included in the prize.

The prize is subject to Yorkshire Spa Retreat's standard holiday booking conditions.  Participants must be 16 years old or above.  Entrants must comply with all applicable laws and regulations, including the Yorkshire Spa Retreat Park Rules.

The competition starts on 1st February 2024 at 12:01 GMT and ends on Wednesday 6th March 2024 at 23.59 GMT.  Entries after this date will not be included in the competition.  The Competition winner will be chosen, at random, by Your Harrogate and selected by Thursday 7th March 2024.  The winner will be notified within 7 days of the selection via the contact details provided during the competition entry, and the prize must be used by 13th December, 2024. If a winner cannot be contacted or does not claim the prize within a reasonable period, another winner may be selected at the discretion of Yorkshire Spa Retreat.

The stay is subject to availability, and blackout dates may apply.  The prize is non-transferable.  No cash alternative is available, and the prize cannot be sold, traded, or exchanged in any way.  Changes to the booking may be subject to additional fees.

By entering the competition, participants agree to Yorkshire Spa Retreat using their name and image for promotional purposes.  Personal information collected during the competition will be used in accordance with Yorkshire Spa Retreat's Privacy Policy.

Yorkshire Spa Retreat reserves the right to disqualify any entry or entrant that violates these terms and conditions or engages in fraudulent or inappropriate conduct.  Yorkshire Spa Retreat also reserves the right to amend or withdraw these terms and conditions at any time.

By entering the competition, participants acknowledge and agree to abide by these terms and conditions. This competition is part of a promotion with Your Harrogate Radio and as such entrant and winner details will available to Yorkshire Spa Retreat and Your Harrogate Radio.



Terms and Conditions -  'Spa Breaks Hideaway’ Competition

WIN a Mid-week 2-night stay for two people in The Hideaway Lodge at Yorkshire Spa Retreat!

The prize includes a 2-night Mid-week stay for two people in The Hideaway Lodge at Yorkshire Spa Retreat, check-in available on a Monday or Wednesday.

The prize includes x1 60-minute treatment per person during their stay.  The Hideaway Lodge is a self-catering accommodation - food, drink, and additional expenses are not included in the prize.

The prize is subject to Yorkshire Spa Retreat's standard holiday booking conditions.  Participants must be 16 years old or above.  Entrants must comply with all applicable laws and regulations, including the Yorkshire Spa Retreat Park Rules.

The competition starts on 1st February 2024 at 12:01 GMT and ends on 29th February 2024 at 23.59 GMT.  Entries after this date will not be included in the competition.  The Competition winner will be chosen at random, by Spa Breaks and selected 7 days after the competition closing date.  The winner will be notified within 7 days of the selection via the contact details provided during the competition entry, and the prize must be used by 13th December, 2024. If a winner cannot be contacted or does not claim the prize within a reasonable period, another winner may be selected at the discretion of Yorkshire Spa Retreat.

The stay is subject to availability, and blackout dates may apply.  The prize is non-transferable.  No cash alternative is available, and the prize cannot be sold, traded, or exchanged in any way.  Changes to the booking may be subject to additional fees.

By entering the competition, participants agree to Yorkshire Spa Retreat using their name and image for promotional purposes.  Personal information collected during the competition will be used in accordance with Yorkshire Spa Retreat's Privacy Policy.

Yorkshire Spa Retreat reserves the right to disqualify any entry or entrant that violates these terms and conditions or engages in fraudulent or inappropriate conduct.  Yorkshire Spa Retreat also reserves the right to amend or withdraw these terms and conditions at any time.

By entering the competition, participants acknowledge and agree to abide by these terms and conditions. This competition is part of a promotion with Spa Breaks and as such entrant and winner details will available to Yorkshire Spa Retreat and Spa Breaks.


 

Terms and Conditions - Yorkshire Spa Retreat 10% off January Sale on Spa Day & Afternoon Tea Gift Vouchers*:

  • The January Sale on Gift Vouchers promotion is valid from 26th December to 5th February 2024.

  • The offer includes a 10% discount on Spa Days and Afternoon Tea gift vouchers only.

  • To redeem the discount, customers must enter the promo code JAN10 at the time of purchase.

  • This offer is applicable only on Spa Days and Afternoon Tea gift vouchers and excludes monetary vouchers.

  • Offer is not applicable with the Lazy Sunday, Friday Fizz, Yorkshire Rebalance, and Botanical Meadow Spa Day Packages.

  • The discount is applicable per voucher and cannot be combined with any other promotions or discounts.

  • Gift vouchers purchased during this promotion are valid for a period of 12 months from the date of purchase.

  • The promotion is subject to availability, and Yorkshire Spa Retreat reserves the right to amend or withdraw the offer at any time without prior notice.

  • Gift vouchers are non-refundable, and no cash alternatives will be offered.

  • Yorkshire Spa Retreat is not responsible for lost or stolen vouchers.

  • The terms and conditions of Yorkshire Spa Retreat apply to all gift voucher purchases.

  • By participating in this promotion, customers agree to abide by the above terms and conditions.

  • For further enquiries, please contact our reception team - Call: 01439 413102 or Email: reception@yorkshire-spa-retreat.co.uk.

  

Terms and Conditions: Black Friday Deals

Offer ended on Friday 1st December 2023.

 

Terms & Conditions: Up to 20% Off* 2023 Luxury Lodges breaks with FREE Spa Access*

The "up to 20% Off Luxury Lodge Breaks" promotion is valid for new customer only, on all 2023 arrivals.  Customers will receive 20% off luxury lodge breaks with midweek arrival dates (arriving Monday-Wednesday) and 10% off weekend arrivals (arriving Thursday-Sunday) The up to 20% off discount applies exclusively to the total booking cost for eligible luxury lodge accommodations during the specified promotional period.

Reservations can be made via the Hoseasons Website, or directly through Yorkshire Spa Retreat Reception via call or email, using the contact details in this email, and are subject to availability.  This offer cannot be combined with any other promotions, discounts, or special rates.  Bookings made under this promotion are non-transferable and non-refundable.  All reservations are subject to Yorkshire Spa Retreat's Hoseasons standard booking terms and conditions.  Yorkshire Spa Retreat reserves the right to modify or terminate this promotion at any time without prior notice.  The lodges are self catering and this promotional rate does not include additional costs such as Spa Treatments, food and drink - all charges can be found within our menus.  'Dine at the Dome Restaurant & Bar, or Spa Lounge, refers to allowing you access to these facilities, all food and drink is chargeable as per our menus.  Guests must adhere to the check-in and check-out times as specified by Yorkshire Spa Retreat. The up to 20% off discount is applied to the luxury lodge accommodation base rate, as shown on our Hoseasons booking partner website, and does not cover any additional services or amenities. This promotion is subject to availability.  Any misuse of this promotion may result in the cancellation of the reservation without a refund.  The FREE Spa Access provides each guest with one 3-hour Spa Access pass only, subject to availability.  Guests must book their Spa Access in advance to avoid disappointment. 

By booking a luxury lodge break under this promotion, guests agree to abide by these terms and conditions. Yorkshire Spa Retreat reserves the right to make the final decision regarding any disputes related to this offer.

 

 

Terms and Conditions.:  '2 for 1 cocktail offer*' 

Enjoy two for one cocktails, from the selected menu as displayed on our website.  Offer available every Wednesday and Friday, 5pm- 7pm.  When you purchase two cocktails, the cheapest will be free.

This 2 for 1 cocktail offer cannot be used in conjunction with any other offer, discount or promotion.  The Dome reserves the right to alter or withdraw this offer at any time. 

 

LUXURY LODGE HOLIDAY BOOKING CONDITIONS:

All luxury lodge holidays are booked via our partner Hoseasons under the terms and conditions as stated on their website. 

Please see: Hoseasons booking Terms and Conditions

 

OUR PARK RULES

We’re delighted to welcome you to Yorkshire Spa Retreat and want to ensure your stay is as enjoyable and relaxing as possible. To help maintain the serene atmosphere and ensure the safety of all our guests, we kindly request your cooperation in adhering to our park rules. These guidelines are designed to create a harmonious environment for everyone to unwind and make the most of their time here. If you have any questions or need assistance, our friendly staff will be more than happy to help.

Please see: Our Park Rules

 

WE PRIDE OURSELVES ON OUR GUEST EXPERIENCE…
Our team at the Yorkshire Spa Retreat strive to ensure that our guest receive excellent customer service every step of the way...

However, we understand we may not always get it right.  In the unlikely event that our guests may feel it appropriate to make a complaint, the following outlines the Yorkshire Spa Retreat procedure and policy.

COMPLAINT PROCEDURE:  LUXURY LODGE HOLIDAY GUESTS

All luxury lodge holidays are booked via our partner Hoseasons under the terms and conditions as stated on their website.   Any queries should be raised initially with the Hoseasons team.   Please see: Contacting Hoseasons 

COMPLAINT PROCEDURE: SPA & RESTAURANT GUESTS

Our Yorkshire Spa Retreat team will ensure that your visit with us is as relaxing as possible, and will look after your needs throughout your visit, so if you do have any queries with regards to you experience with, we would kindly recommend that you have a chat with our Guest Experience Team, who will always be happy to help.  Our friendly team will seek to rectify your query immediately and ensure we get your experience right back on track. However, if for any reason this is not possible, they will escalate any issues raised to the park Owners who will review your query.

Guests wishing to escalate matters in writing should do so by contacting the park Owners (marked FAO Yorkshire Spa Retreat Owners) via post or email, directing to the address below:

In writing to:
FAO Yorkshire Spa Retreat Owners
Yorkshire Spa Retreat, Gale Lane, Nawton, York, YO62 7SD

By phone:
Call 01439 413102, Monday to Friday, between 9am – 5pm.                                                                                                    Email: info@yorkshire-spa-retreat.co.uk

Please provide us as much information about the matter as possible:

  • Your full name, address, email address and telephone number
  • Confirmation of preferred means of communication
  • Details of any previous correspondence you’ve had with us
  • Details of your query or complaint 

If we are unable to resolve the matter immediately, we’ll send an acknowledgement of receipt of the query/complaint (via post or email) within 5 business days.

If we require more information, we will get in touch with you via your preferred means of communication. Our guest resolution target is within 28 working days of us receiving your query/complaint and we will certainly provide you as a minimum a progress update within this timeframe.

If for whatever reason this is not possible, we will contact you to explain the reasons why and let you know how long our investigations are likely to take.

 

OUR COMMITMENT TO OUR GUESTS...

Yorkshire Spa Retreat is fully committed to providing our guests with excellent service; including when our guests make a complaint.

We are committed to treating you fairly and transparently, and to dealing with your concerns as quickly as we can. If you would like to speak to someone about our complaints procedures, or the way we have handled a complaint, please give us a call 9am to 5pm, Monday to Friday, on 01439 413102 and we will do our utmost to resolve your complaint.



HOLIDAY OFFERS & PROMOTIONS

Discounts and special offers may be made in conjunction with our published prices. The cost per holiday, after any discounts, may vary by arrival date and accommodation type.  All discounts and special offers are subject to availability and may be withdrawn without prior notice.  Special offers cannot be combined with any other discount or promotion and will only be honoured if mentioned at the time of booking. The price confirmed at the time of booking is the price you will pay, discounts cannot be applied retrospectively. Only one offer per booking.

 


OWNER PROGRAMS - LUXURY LODGE OWNERSHIP from £34,380*

*Terms and conditions apply.  Yorkshire Spa Retreat presents Luxury Lodge Owner Programs starting from £34,380*.  The Owner Programs involves a 1/4 share, providing 70 nights a year in:

  • The Brambles (a 2023 Lakewood lodge, 42x14ft, 2 bedrooms) featuring an external garden, kitchen, pergola, and decking system, or
  • The Elders (a 2024 Kahlo Lodge, 44x14ft, 2 bedrooms) featuring an external garden, kitchen, pergola, decking system and hot tub, or
  • The Mulberries (a 2023 Faraday lodge, 40x20ft, 2 bedrooms) featuring an external garden, kitchen, pergola, decking system, and a hot tub, or
  • The Damsons (a 2024 lodge, 48x22ft, 3 bedrooms) featuring an external garden, kitchen, pergola, decking system, and a large hot tub.

* Pet-friendly options are available on selected lodges 

Pricing and Savings: Prices start at £34,380*, £47,980*, £57,580* and £78,590* respectively.  The term "Save £103,104*" refers to the cost difference between Full Ownership of The Brambles and a 1/4 share Owner Program.  The term "Save £143,940*" refers to the price variance between Full Ownership of The Elders and a 1/4 share Owner Program.  The term "Save £172,140*" refers to the price variance between Full Ownership of The Mulberries and a 1/4 share Owner Program. "Save £235,770*" refers to the price variance between Full Ownership of The Damsonsand a 1/4 share Owner Program.  Prices exclude the annual Site Fee, an additional cost.  Complete details regarding the Site Fee and related services are available upon request.

Prices are accurate as of October 17, 2023, and are subject to change.  The annual Site Fee is not included in the Owner Program price. Yorkshire Spa Retreat reserves the right to make changes to the Owner Program, lodge specifications, and associated fees, with updates communicated on this page.  Owners are allocated 70 nights per year in their designated lodge.  Additional usage, full Owner Program terms,  and adjustments to the Owner Program is subject to terms outlined in the comprehensive agreement.

Owner Programs, and specific lodge shares, are subject to availability.  Contact Yorkshire Spa Retreat for the latest information on lodge availability and ownership options via our Owner Manager, Mark Godley, on Mark on 07375 593811, Mark@Yorkshire-Spa-Retreat.co.uk

For an in-depth understanding of the Luxury Lodge Owner Programs, including terms, conditions, and additional information, kindly request a brochure or Book a VIP Ownership Tour at Yorkshire Spa Retreat. 

 


RETREAT MEMBERSHIP/OWNER PRGRAMS - OWNER EXCLUSIVE REFERRAL OFFER

*Terms and Conditions apply. Minimum purchase price threshold of £34,380 applies. For each successful owner referral leading to the purchase of a holiday home ownership - Retreat membership package, you will be rewarded with £500 in cash. To qualify for this promotion, please ensure that you complete the referral form and submit it to our reception or sales team. In the case of direct enquiries initiated by your friends or family, kindly ask them to inform our Reception/Sales team about the referral before attending their site visit with us. The owner Must refer the potential buyer prior to the initial site visit, referral claims after a site visit will not be valid.  A site visit refers to the initial sales appointment with our team on park.  After the sale is completed and your referral receives approval from the Yorkshire Spa Retreat Sale Team, the £500 reward will be deposited into your bank account within 30 days.

Please note that the £500 cash referral reward will not be issued if the purchaser is already known to Yorkshire Spa Retreat through other sources. The referral payment will be disbursed only upon the full completion of the holiday home sale. This offer is valid from September 15, 2023, to September 14, 2024, only. Should you require additional information, please feel free to reach out to any member of our team or visit our reception to collect your referral form. Yorkshire Spa Retreat reserves the right to modify, adjust, or terminate this promotional offer at its discretion, at any time. 

 


Yorkshire Spa Retreat Holiday Guests - Take a tour of our luxury lodges and if you decide to become an owner on park, we’ll refund the cost of your holiday

*Terms and Conditions apply.  We’re offering our holiday guests a full refund on your existing holiday booking (to the maximum value of £1,000) when you buy a new holiday home via our Retreat Membership plan at Yorkshire Spa Retreat, Nawton, YO62 7SD.  Offer is available to new customers only and may be subject to change or be withdrawn at any time without notice. To qualify for this offer, the holiday home purchase must be completed within 90 days of your holiday departure date. Offer is not valid in conjunction with any other offer.

 


Owner Exclusive 10% Off* Terms and Conditions.

*Terms and Conditions apply.  The 10% off offer is exclusively available to Yorkshire Spa Retreat holiday home owners who are current Retreat Membership/Owner Program holders.  Owners can benefit from 10%off the following products and services at Yorkshire Spa Retreat:

10% off Spa Treatments.
10% off food at The Dome Restaurant & Bar (offer excludes drinks).
10% off Yorkshire Spa Retreat experiences, including Land Rover Experiences & E-bike Hire.

This offer is subject to availability and may be limited during peak periods or special events.  Owners must book in advance and purchase the eligible products or services directly from Yorkshire Spa Retreat to receive the discount.  The offer is not transferable to non-owners or other individuals.

Yorkshire Spa Retreat reserves the right to retract this offer at any time without prior notice.  This offer does not apply to alcoholic or non-alcoholic beverages at The Dome Restaurant & Bar.  The discount cannot be combined with any other ongoing promotions or discounts.

Yorkshire Spa reserves the right to modify or amend these Terms at its discretion. Any changes will be communicated to Owners as soon as possible.  The offer is non-transferable and has no cash value.

 


Local Businesses Partnership Offer.

*Terms and Conditions apply.  We’re offering our local businesses the chance to offer your customers a 10% discount at Yorkshire Spa Retreat, and in return for promoting us we'll enter you into our quarterly prize draw to WIN a meal for two at The Dome Restaurant & Bar!

By simply writing your business name on the back of the leaflets, you can help your customers receive a fantastic 10% discount on spa treatments at our luxury spa, and food at The Dome Restaurant & Bar, located within Yorkshire Spa Retreat. Moreover, to express our gratitude for your support, we will enter all received leaflets into our quarterly draw to give you the chance to win a delightful meal for two at The Dome Restaurant.

By participating in this partnership, you not only provide your customers with exclusive benefits but also demonstrate your commitment to enhancing their experiences in the local community. It's a win-win situation for all involved, as our collective efforts can drive footfall and foster a sense of community spirit.

The prize is a two-course meal for 2, and a bottle of house wine, at The Dome Restaurant & Bar.  Meals can be chosen from our A La Carte Evening menu.  The bottle of house wine can be exchanged for 4 house drinks (wine, beer, lager, soft drinks, or hot drinks).

To enter, your customers need to hand in the leaflets to Yorkshire Spa Retreat, to receive their 10% off, we will then store all leaflets and draw a winner at random once a quarter.  Our next Draw will take place on 31st October 2023 & 9th January 2024.  Winners will be notified within 7 days of the draw and have 3 months to redeem their prize.  The prize is not transferable, re-saleable or exchangeable. There is no cash alternative.  In the event of unforeseen circumstances, the Promoter reserves the right to offer alternative prizes of equal or greater value.



Summer Spa Membership - 3-Month Membership Offer.

 *Terms and Conditions apply. Summer Membership Offer is a 3-month Spa access membership with use of the outdoor wild natural swim pond & outdoor hydrotherapy pool, Thermal Cabins including the Himalayan Salt Sauna, Herbal Lounge, Steam Room and Spa Dome Lounge & Bar.  Members must pre-book spa visits in advance.  Unlimited use means that members can use the Spa any day of the week throughout the 3-month membership period, and due to our maximum occupancy rules - this is subject to availability.  

Visits include access to the facilities only. Food, beverages, treatments, and products are available at an additional cost. 

Members will also qualify for 20% off any retail products & 20% off treatments, during their membership period.  A one-off gifted Tote Bag with branded Flip-Flops and water bottle are included and will be presented to the member upon their first visit, subject to availability.

The Total Price for the 3-month membership is £400 per person.  This £400 fee is payable, in full, at the start of the membership and valid for 3 months (90 days) from the membership start date.  This membership can be booked in July or August 2023 only.  Memberships are for a single person, as named on the membership booking.  Additional, or accompanying guests, may also visit or spa but must also sign-up for our membership offer or pay the standard rates (our Spa packages and day rates can be found on our website, or by contacting the Spa Team)

Your membership will be valid for the 3-month (90-day period) from your membership sign-up date, after which time your membership will end and you will have the opportunity to sign-up for our full spa membership package.  Due to the promotional offer price, cancellations of a Summer Spa Membership will not qualify for any refund, full or in part.

To find out more, or book your Summer Membership Offer, please contact our Spa Team Call: 01439 413102   Email: Spa@Yorkshire-Spa-Retreat.co.uk (Bookable in July and August) 

 

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Find us at Yorkshire Spa Retreat, Gale Lane, Nawton, York, YO62 7SD

Call us on 01439 413102.

Luxury in York Limited. We are registered in England and Wales.
Company Number: 10696077. VAT Number: 334607411.

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