Stay FAQ's
What time is check in and check out?
Check in is at 4pm and check out is at 10am. If you need to discuss changes to either time, please contact info@yorkshire-spa-retreat.co.uk
Can I stay for one night?
We do offer 1-night stays in The Hideaway accommodation only, Available Monday to Thursday only.
All other accomodations, including our Luxury Lodges and Shepherd's Hut offer a minimum of 2-night stays.
Can I bring my dog to stay with me?
Absolutely. If your dog is well behaved, and fully toilet trained, they’re more than welcome to join us, but you must book a dog-friendly lodge. We do ask that you try and keep them off the furniture though, and we have a maximum allowance of two dogs per lodge.
Do any of the lodges offer disability access?
Our lodges are not specifically designed for disability access although this is coming in the future. In the meantime though, we can certainly discuss your specific requirements and advise on the appropriate lodge if you require more space. The lodges are of a large open style, so we can often assist with mobility issues.
Can my family access the swimming pool during our stay?
We have a natural swim pond as part of the spa, not a traditional swimming pool. Access is limited to over 16’s only, and any guests under 18 must be accompanied by an adult. You do have to book in at an aditional cost and can do this via reception 01439413102
Is Spa access included in my stay?
From January 2024 onwards, our lodge holidays do not include a complimentary three-hour spa access per guest. This is priced at 50% of our day rate. In your booking confirmation, you’ll be given the link to book you spa access slot at a discounted rate as a lodge guest. You can also choose to add additional spa treatments to your booking for an additional fee.
Can you arrange some special touches on arrival for me?
Of course, we’d love to help make your stay even more special. A member of our team will be in touch with you prior to your stay and can confirm these details with you. But you’re also very welcome to email us at info@yorkshire-spa-retreat.co.uk to discuss some ideas.
What is included in my accommodation?
Your lodge comes fully equipped with the comforts of a luxury self-catering break, ensuring your stay exceeds expectations.
- Soft towels and quality linen are provided, and each bed is made up for your arrival.
- In the bedroom, you'll find a robe, hand towel, bath towel, and slippers per person, along with a hairdryer in the main bedroom.
- In each bathroom you'll find a bathmat, two toilet rolls, shampoo, body wash, conditioner, and hand wash.
- The kitchen is stocked with a small cleaning pack featuring a cleaning cloth, two bin liners, a dual-purpose sponge scourer, a mini 20ml of Claro washing up liquid, three Claro dishwasher tablets, and one laundry tablet.
Additionally, to keep you connected, we've installed fiber optic cable to every pitch for those who wish to stay in touch with the world.
Can I arrange for a grocery delivery to my lodge?
Absolutely. You can arrange for a grocery delivery to meet you at your lodge. Ahead of booking your grocery delivery, we do advise you to check your lodge number to enable the delivery driver to find your accommodation - you may check your lodge number calling reception on 01439 413102. Most major supermarkets, including Asda, Sainsbury's and Tesco, will deliver groceries to the Yorkshire Spa Retreat. Please do ensure that you are on park to receive your delivery.
Is it possible to arrange transport so we can explore the area?
Absolutely. We can arrange local transport to and from all of the amazing restaurants, villages, towns and the stunning landscape we have surrounding us. We highly recommend pre-booking taxi’s prior to your stay due to our rural location.
How far away is the nearest train station?
We’re only 45 minutes away from York Train Station. But we’re also not far from Malton and Thirsk Station. Upon booking, simply get in touch and we can arrange a taxi or chauffeur to collect you from the station.
How far away is the nearest airport?
We’re 1 hour and 15 minutes away from Leeds Bradford Airport, and 1 hour from Durham Tees Valley Airport. Simply get in touch and we can arrange an airport transfer.
Can I purchase a holiday home at Yorkshire Spa Retreat?
If you love the services of a luxury hotel, but prefer a more private and personalised homely stay; our Retreat Memberships are the perfect way to experience holiday home ownership. To find out more, email mark@yorkshire-spa-retreat.co.uk call 01439 413102, or click here
How do I enquire about Lost Property?
In the event that you may have left behind any personal belongings during your stay, we want to ensure a transparent and efficient process for lost property management:
- Lost Property Storage Period: Any lost property left at Yorkshire Spa Retreat from the date of your departure will be carefully stored for a maximum of three months.
- Claiming Your Lost Items: We understand that sometimes items may be inadvertently left behind. To reclaim your lost property, please contact our team a by calling: 01439 413102 or email: reception@yorkshire-spa-retreat.co.uk during our office hours. We will do our very best to assist you in retrieving your belongings.
- Expiration of Storage Period: Items not claimed within the three-month storage period will be subject to removal from our premises.
At Yorkshire Spa Retreat we are committed to ensuring that your belongings are handled with care. We kindly request that you check your belongings thoroughly before departing, and in the event that you do leave something behind, please do not hesitate to reach out to us as soon as possible.
